Community engagement and accountability (CEA) is critical to respond to immediate needs of the affected population in an emergency. It aims to put communities
at the centre of the operation and supports the role the members of affected communities as first responders. The recent earthquake response in Indonesia’s Aceh province in December 2016, by the Indonesian Red Cross Society: Palang Merah Indonesia (PMI), demonstrates how CEA was integrated within the emergency
operations.

This case study documents the key achievements and experiences of CEA in an emergency from the 2016 earthquake operation in Pidie Jaya, Aceh. It also features the recommendations for organisational policy change relating to an emergency operation to better prepare for and
respond to future crises in Indonesia and more broadly, in the region.

The case study is available for downloaded in high-resolution and low-resolution.