This document outlines 12 steps of a complaints and response mechanism (CRM). Each step has two indicators.
This document outlines 12 steps of a complaints and response mechanism (CRM). Each step has two indicators.
The Humanitarian Accountability Partnership (HAP) Standard helps organisations that assist or act on behalf of people affected by, or prone to, disasters, conflict, poverty or other crises, to design, implement, assess, improve and recognise accountable programmes. It describes how to establish a commitment to accountability and the processes that will deliver good quality programmes for the people who experience them first hand.