
This document outlines 12 steps of a complaints and response mechanism (CRM). Each step has two indicators.
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The Humanitarian Accountability Partnership (HAP) Standard helps organisations that assist or act on behalf of people affected by, or prone to, disasters, conflict, poverty or other crises, to design, implement, assess, improve and recognise accountable programmes. It describes how to establish a commitment to accountability and the processes that will deliver good quality programmes for the people who experience them first hand.
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This training pack comes with a guide and pocket flashcards to assist in training communities on hygiene and sanitation. The guide is to help communities gradually improve their environments and manage their clean water and sanitation facilities, particularly for the prevention of diarrhoea and diseases related to water, sanitation and environment.
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